Store Policy
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Purchasing show clothing and tack should be a fun and hassle free experience. Feeling great is very important and we want you to look your best in the show ring.
- If a return or exchange needs to be made, we ask that you let us know within the first 3 days of receiving the item. Items must be returned within 7 days of receiving. Please notify by email horseshowcloset123@gmail.com for a return authorization.
- Only online orders are eligible for a return or exchange. All sales are final at a show or event.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must have tags attached.
- Effective July 1, 2020: All returns made via PayPal will incur a non-refundable fee equal to 5% of your total order. If a store credit or exchange is requested this fee will not be applied.
- Additional non-returnable items:
- Gift cards
- To complete your return, we require a receipt or proof of purchase.
- There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 10 days after delivery
- Refunds (if applicable)
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- Late or missing refunds (if applicable)
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at horseshowcloset123@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at horseshowcloset123@gmail.com and send your item to: 34725 Santa Rita Rd Temecula California US 92592-9093.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 34725 Santa Rita Rd Temecula California US 92592-9093
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.